Welcome to our Trouble Shooting and Support Page Please follow the instructions listed below to trouble shoot the most common problems that occur with CD & DVD Disks and Readers, if after that you still have issues contact us immediately to
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This article describes how to troubleshoot common problems that may occur when a Microsoft Windows XP-based computer cannot read a CD or a DVD in a disc drive. This article contains several methods that you can use to try to resolve these problems.
This article is intended for a beginning to intermediate computer user.
You may find it easier to follow the steps if you print this article first.
Symptoms of the problem
When you try to open a file or a program on a CD or on a DVD, you may receive an error message that resembles one of the following error messages:
Error message 1
application name is not a valid win32 application.
Error message 2
A device attached to the system is not functioning.
Error message 3
A required file kernl32.dll was not found.
Error message 4
Not enough memory to run this application.
Error message 5
Cannot find the file(s) needed to start this application.
Error message 6
Error Reading From File [Installer Error 1305]
Error message 7
Unable to find Setup.exe
Error message 8
CDR-101
Error message 9
Unable to read drive drive letter
Error message 10
Insufficient Memory
Error message 11
Analog copy protection violation: Windows cannot play this copy-protected disc because it cannot verify that the video outputs on your DVD and/or VGA cards support copy protection
Error message 12
While setting up DVD-Video playback, it was found that * Video cannot be shown on the computer monitor because of one of the following reasons:
A) Low video memory. Please try using lower display resolution and/or colors.
B) Another application is currently using the necessary display resources. Please ensure that no such application is running.
C) The display adapter is incompatible with the DVD decoder. Please try to obtain a display driver update.
Note In these error messages, application name is the name of the application that reported the error. drive letter is the drive letter of the CD drive or of the DVD drive. Additionally, one or more of the following symptoms may occur:
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The disc label does not appear in Windows Explorer. |
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The contents of the disc do not appear in Windows Explorer. |
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When you insert the disc in the drive or when you try to read the disc, the computer stops responding. |
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You cannot eject the disc from the drive. |
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The computer takes a long time to read the disc. |
Methods to resolve the problem
Use the following methods in the provided order to try to resolve the problem. The instructions guide you through each method.
Method 1: Troubleshoot error messages
1. |
Note the specific error message, and then note whether the error message refers to a specific file name. |
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2. |
Visit the following Microsoft Web site to search the Microsoft Knowledge Base for information about the error message:
http://support.microsoft.com |
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3. |
Type the error message or the file name in the Knowledge Base search box, and then press ENTER. |
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4. |
If you cannot find a Knowledge Base article about the specific error message, try Method 2.
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Method 2: Check the disc for damage
1. |
Remove the disc from the drive, and then examine the disc for damage, for scratches, or for cracks. |
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2. |
If the disc is damaged, contact
AutoRepairInfo to obtain a replacement. |
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3. |
When you receive a replacement disc, try to read the disc. |
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4. |
If no damage and you still experience problems with the disc, try Method 3. |
Method 3: Use a different disc drive
1. |
If the computer has more than one disc drive, insert the disc in a different disc drive or use a different computer, and then try to read the disc again.
Note Make sure that the disc is compatible with the disc drive. For example, do not try to use a DVD disc together with a standard CD-ROM drive. Or, do not use a CD-RW disc together with a CD drive that does not support CD-RW discs. For DVD discs, make sure that the drive has a DVD logo on the front. |
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2. |
If the disc works in the different disc drive, contact the manufacturer of the computer or the disc drive manufacturer for help. The original disc drive may have a problem. |
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3. |
If the disc does not work in the different drive, contact
AutoRepairInfo to obtain a replacement. The disc may be damaged. |
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4. |
When you receive a replacement disc, try to read the disc. |
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5. |
If you still experience problems with the replacement disc, try Method 4. |
Method
4: Clean the
disc drive
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1. |
Use a CD drive cleaning disc or a DVD drive cleaning disc to clean the disc drive.
Note Drive cleaning discs are available in most computer stores or home electronics stores. Before you purchase a drive cleaning disc, try to troubleshoot the problem by using the other methods that are listed. |
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2. |
Try to read the disc again. |
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3. |
If you still experience problems with the disc, try Method 5. |
Method 5: Test the disc by copying files
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1. |
Click Start, click Run, type cmd, and then press ENTER. |
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2. |
Copy the files from the CD drive or from the DVD drive to the cdtest folder on the hard disk. To do this, type xcopy
Disc Drive:\*.* HardDiskDrive:\cdtest /v /e at the command prompt, and then press ENTER.
Notes
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In this step,
Disc
Drive is the drive letter of the CD-ROM disc drive or of the DVD disc drive. HardDiskDrive is the drive letter of the hard disk drive. |
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If you are asked whether "cdtest" specifies a file name or a directory name, press F. |
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After the files have been copied, you can remove the files. To do this, type rd /s cdtest at the command prompt, and then press ENTER. |
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If the files from the CD or from the DVD are not copied successfully.
If none of these methods work then
please contact
us at
support@autorepairinfo.org and request a replacement disk stating in the email you have tried these methods to resolve your issues, please include your PayPal confirmation number or eBay auction number….thanks |
Support@AutoRepairInfo.org
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